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Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry

Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry

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Authors: Suzanne Taylor, Kathy Schroeder, John Doerr
Publisher: Harvard Business School Press
Category: Book

List Price: $35.00
Buy Used: $0.05
You Save: $34.95 (100%)



New (33) Used (31) Collectible (2) from $0.05

Avg. Customer Rating: 4.5 out of 5 stars 11 reviews
Sales Rank: 258343

Media: Hardcover
Number Of Items: 1
Pages: 304
Shipping Weight (lbs): 1.5
Dimensions (in): 9.3 x 6.4 x 1.2

ISBN: 1591391369
Dewey Decimal Number: 338.7
EAN: 9781591391364
ASIN: 1591391369

Publication Date: September 4, 2003
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Over 600,000 Feedbacks Posted!!! Great Buy!!!*** Never Used*** May Have a Publisher's Mark~We have over 3,500,000 Books Sold!!!

Editorial Reviews:

Product Description

The Exclusive Story behind Intuit's Hard-Won Success

It's a modern-day David and Goliath story for the business world: a company dreamed up at a kitchen table, built on explosive PC growth, and forced to battle a giant in the race to revolutionize an industry. This is the story of Intuit, creator of renowned software products like Quicken, QuickBooks, and TurboTax-the company that beat mighty Microsoft and changed the way 25 million people manage their finances.

Written by Intuit veteran Suzanne Taylor and seasoned business manager Kathy Schroeder-who were granted exclusive interviews with founder Scott Cook and other key figures- Inside Intuit tells this company's original and fascinating tale for the first time. The book vividly recounts each dramatic stage of Intuit's development: from initial conception to "bet the company" investments; from strokes of marketing genius to disastrous product launches; and from battles for survival to successive victories against arch-rival Microsoft-the company no one else could beat.

Evident throughout this account is the power of Intuit's relentless customer focus, which guided the company from tiny start-up to a 6,000-employee, $1.4 billion business. Instructive and inspiring, Inside Intuit chronicles an enduring company's extraordinary success against overwhelming odds.

"This important book doesn't take any shortcuts in analyzing the building blocks of success. Taylor and Schroeder have written a fascinating blow-by-blow account of the thousand and one decisions that have made Intuit what it is. Highly readable, thorough, and extremely well researched Inside Intuit is a must-read for anyone who wants to understand success in Silicon Valley."

-Emanuel Rosen, author, The Anatomy of Buzz

"Inside Intuit is more than the history of a start-up that grew to dominate a major software category. It is a blueprint of success for entrepreneurs and investors who want to build great businesses in difficult environments."

-Roger McNamee, cofounder, Silver Lake Partners and Integral Capital Partners

"Inside Intuit is a very entertaining book. Any entrepreneur at heart will enjoy and learn from the story of how Scott Cook and Tom Proulx faced so much adversity and came back from the brink of disaster to build a very successful, highly admired Silicon Valley company. Readers can learn many lessons from both Intuit's successes and mistakes. In the end, good ideas, hard work, determination, and strong values really do pay off!"

-Dan Rudolph, Senior Associate Dean/Chief Operating Officer, Stanford Graduate School of Business

"I was thrilled to read the inside story of how Intuit was born and raised. I've always admired Intuit's strict attention to customer needs and feedback. Now I have a much better idea of how that culture was created."

-Stewart Alsop, General Partner, New Enterprise Associates

"Inside Intuit offers readers the secrets behind that company's extraordinary success. The authors' insights into how Intuit trounced Microsoft alone are worth the price of the book!"

-Andrea Butter, coauthor, Piloting Palm: The Inside Story of Palm, Handspring and the Birth of the Billion Dollar Handheld Industry


Customer Reviews:   Read 6 more reviews...

5 out of 5 stars Terrific Book on an Amazing Company   June 30, 2008
As an independent Fort Lauderdale small-business CPA and Advanced Certified QuickBooks ProAdvisor, I have a very justifiable pro-Intuit bias. I often refer to this outstandingly interesting and informative Inside Intuit book. It tells the inspiring story about how many, who have become my friends, quickly built a truly unique and innovative world-class company that keeps revolutionizing our lives.

Fortune Magazine says Intuit is America's Most Admired Software Company and has long been one of the 100 Best Companies to Work For. Intuit has many very dominant products and should soon have more. All this seems to be the direct result of a commitment to the almost noble Intuit Mission and Operating Values. That is why top graduate schools study Intuit and you should too.

I began using Quicken soon after the initial 1983 release. In 1992 I became one of many QuickBooks specialists. There are now 50,000 QuickBooks ProAdvisors. My amazing (but far from unique) relationship with top Intuit executives and managers began when I won the top prize for beta (pre-release) testing QuickBooks 6 and QuickBooks 1999. This made me take two days off, from family visits, to drop in unannounced at Intuit California headquarters. A series of very friendly and informative conferences, with many managers and executives, culminated in a very large group discussion. There was nothing like Inside Intuit then, so I did not know why the opinions and practices of a small-business CPA were of such supreme importance to everyone I met. Today you can read Inside Intuit and learn that Intuit relies mainly on customer driven innovation, even if you cannot easily make top Intuit managers and executives your friends.

The Inside Intuit tag line and beginning are completely unlike other corporate biographies. "How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry. Inside Intuit is a tale of missionaries, not mercenaries." The book is supremely entertaining and informative, even if you know many of the top Intuit people and much of their story. The Intuit missionaries often beat Microsoft and more than 100 other software companies. Actually, Inside Intuit omits some of the worst Microsoft beatings. A Microsoft income tax program died before its first April 15. Microsoft also spent more $2+ billion to buy and carry a big-business accounting software company, so it could produce a small business "QuickBooks killer." However, major innovations still let QuickBooks increase its share of retail small business accounting software sales from 88% to an amazing 94.2%. Mighty Microsoft cut its killer price by 2/3 or more, but never even became #2 in this type of software sales. The division manager and CEO heir-apparent soon left, so you need Inside Intuit to help you better understand this phenomenon.

It is too bad Amazon did not display some of the "Intuit Mission and Operating Values." (see the Inside Intuit Appendix or Google "Intuit Mission and Operating Values") Here is a tiny part. "Revolutionize how people manage their financial lives... Many companies say their most important job is satisfying the customer. We don't. We believe that satisfying the customer is simply the minimum requirement for staying in business. Therefore. we don't seek merely to satisfy our customers; we seek to wow them... Integrity Without Compromise ... never approaching what could be considered questionable behavior... Do Right by All Our Customers... treat each other, our business partners, and our shareholders with the same care and respect with which we treat our customers... Customers Define Quality... Intuit has triumphed in part because we actively solicit input and invent new ways to solicit that input from our customers..."

You can then see humility and genius in "Afterward... What about results -- things like market share, growing our revenue, profits? We barely mention them in our values. Don't we care about results? We do. Market share is a measure of how well we are serving customers. Long-term earnings growth creates shareholder value, which also helps us attract and retain the best people... Do we have to sacrifice our Operating Values to meet financial goals? By no means... Attention to the financial implications of our actions is simply an aspect of making these tradeoffs well... Simply put, living and working by our operating values will create customer wow and shareholder value."

Clearly, the full Inside Intuit story is far better than anything I can write. However, I should mention that Inside Intuit omits my conflicts with Intuit. I twice got others to successfully protest and reverse bad decisions, which would hurt users and Intuit. One cost Intuit lots of money. Instead of dumping me from a QuickBooks Advisory Council, former CEO Steve Bennett wrote, "Keep raising hell when Intuit does something wrong." He then let me use this private note on my [...]. That is the type of universal Intuit approach that let Steve triple sales and quadruple earnings in 6 years, with few price increases. It also is why I would love to have an update to Inside Intuit. It is far too soon for that but, as Steve and I say, the best is yet to come.




3 out of 5 stars loses steam in second half   June 25, 2008
The first half of the book is great, if a little light on details. However, the book loses steam about half-way through. The company conquered all of its interesting challenges within the first half of the book, and there was no compelling reason to keep reading after the company passed its hyper-growth stage.


4 out of 5 stars good read   May 7, 2007
 1 out of 1 found this review helpful

This book has a compelling start and middle but tails off towards the end. I will read it again soon though....I liked it.


5 out of 5 stars A nice inside view   February 12, 2007
 1 out of 1 found this review helpful

Being an Intuit supporter for 15 years as well as an alpha tester of Quickbooks for windows I admit with no hesitation I am biased when it comes to Intuit related things. This book exceeded my already high expectations as a great inside view of the start, sputtering and surge of Intuit. The Microsoft connections were very interesting to read as well. Being a business owner it showed how culture dedicated to providing excellence to the customer can pay off as well even though it looks like it might cost alot to perform. It was an easy read and I strongly recommend it....


1 out of 5 stars Not Quite the Whole Story   May 31, 2005
 8 out of 14 found this review helpful

The book is written by insiders. They make the new CEO out to be quite a hero. Better ask some Intuit customers about that.


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