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 enlarge | Authors: Charlene Li, Josh Bernoff
Publisher: Harvard Business School Press
Category: Book
List Price: $29.95
Buy New: $18.62
You Save: $11.33 (38%)
New (39) Used (8) from $18.62
Avg. Customer Rating:  40 reviews
Sales Rank: 482
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 224
Shipping Weight (lbs): 1.4
Dimensions (in): 9.1 x 6.5 x 1.2
ISBN: 1422125009
Dewey Decimal Number: 303.4833
EAN: 9781422125007
ASIN: 1422125009
Publication Date: April 21, 2008
Availability: Usually ships in 1-2 business days
Condition: New. Excellent Condition!
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| Customer Reviews:
 CIO's must read August 31, 2008
Groundswell is a must read for any current day CIO looking to ensure that IT is a strategic asset and not just a service in the future.
A Social Media, Web 2.0 Must Have in a Crowded Web 2.0 Centric World August 28, 2008
The bottom line of this book: it's about listening to people talking about you (you = yourself or your company). Now a days we can think of ourselves, really, as our own brand!
So, LISTEN.
Now why? That's what the book explains in great detail. It has great detail and case studies to support its conclusions. They are excellent and break down into as real world as we, as Marketers, could as for. With graphs ("technographs") and everything. It's exposing the analysts' thinking on an entire different level!
The terminology alone was worth it for me. This was a very slim part of the book. Hell, maybe one page? It was defining the terms used to describe the different people that are the pieces of the puzzle of the social media puzzle. I found it worth my while to get inside an analysts head. I struggle with trying to define these people every day. I seem to over-define areas like this. The book clearly defines these areas. I can now stop. Well put and well documented!
Overall:
1. The breakdowns of each client investigated, presented as a case study are worth it beyond words. If these were individual case studies on [...] -- they would be worth it to me to pay over $250.00 a pop. Great job!
2. I love the focus on humanity and everything therein -- the human touch, so to speak. So many companies do not get this and do not benefit from this. You help bring them back from the corpse they have become with this book! ...hopefully.
3. This brings me to the next point: Energize. -- Vitality. Hopefully this will bring vitality to the community, audience and everything reading (customers, community, analysts, and anyone involved). Make it a must-read for anyone...
4. "Jujitsu Master" and the entire concept behind this ancient art form -- excellent props to you both to the entire concept behind the title and conception behind this title and scheme. It is hitting the hammer head on the nail.
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Critical:
What technologies exist that are not above $50,000.00 a pop that would enable businesses to monitor their online reputation besides Nielsen BuzzMetrics or Cymfony? I thought you should mention OTHER online reputation monitoring tools that are not so "enterprise inclined." Such as Trackur, Techrigy, Sentitment Metrics or Levick. Just a mention of Smashing Magazine might of done the trick as a reference point of their article from 11/24/06?
I may add, is that some of the examples are too "enterprise level." I would have liked to see more small business to mid-level business examples. Some of the examples are too focused on businesses that are publicly traded. NOW, with this being said, I can not discredit the integrity of the book based on this. This is why I gave it five stars (and I'll move on). We can each take these examples and synthesize them to work for ourselves; I understand how Forrester works more exclusive clients, so these might have been more expressed than others in the book.
Also, you fail to mention: Where is the technology and social media as a whole going? Do you care to give a forecast? Is Twitter going to make it? Is microblogging going to just come and go? Is social bookmarking going to fail? What is the prevalent technology and why? How can which improve? These are questions I believe all would like answered...
But, again -- overall, an excellent, much needed resource!
Groundswell August 17, 2008
1 out of 1 found this review helpful
Groundswell is a very good book if you want to understand modern marketing and customer relationship management. In a world where online accounts for much of everyday life, the way in which companies have to interact with their customers changes. The use of social networks, viral videos, blogs and forums is important. This book really helps to understand, decide what is relevant for a certain situation, and act on this different world.
Ride the Technology Wave to Greater Success August 16, 2008
Social networking is here to stay and growing at an amazing pace. Groundswell provides case studies and data from several different industries to highlight the groundswell of new technology that is bursting into and driving the business scene.
Your customers and employees have ever increasing options to enter into public discussion. If you don't yet understand blogs, wikis, and various social network sties, this book explains how these technologies work. Most valuably, it shows how companies can manage the technology to improve customer service, strengthen employee communication and make themselves more successful.
The wave of technology will continue to swell and you don't want to get wiped out by it. This book is a valuable read in learning to master that wave and ride it to success.
Mollie Marti, PhD
www.bestlifedesign.com
Author of The 12 Factors of Business Success
Awesome overview of Social networking strategies for business August 13, 2008
1 out of 1 found this review helpful
With all the talk about myspace, facebook, and social networking it can be very confusing to try and figure out, how does a business market themselves in this new arena? Do we create a blog, start a myspace page, post videos on youtube? all the above? Charlene does a really good job using realworld case studies and experiences to show how a novice with social networking can potentially benefit from it's uses. By looking at your objectives, the habits of social networkers, and the tools availble this book makes it much easier to make intelligent decisions on paths your business may want to take. Easy to read, I'd highly recommend it.
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